Prathiba Sugumar
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Total activity13
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Last activity
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Activity overview
Latest activity by Prathiba Sugumar-
Prathiba Sugumar commented,
Any advice on this pls? For Notify requester and CCs of comment update, How to personalise the email based on who is CC'd? Example: If 2 users are CC'd and 1 user has the email domain abc.com, the...
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Prathiba Sugumar commented,
Hi there, Under Objects and rules -> Settings, there is a CC email to customize the outgoing CC email. Can this be customised to customise the email depending on who is CC'd. If CC'd user 1 has e...
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Prathiba Sugumar commented,
I am having a very basic report to display the Full Resolution Time brackets and First Resolution Time Brackets. As per the definition - "The time between when the ticket was first opened, and the ...