yove suwarangi
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Activity overview
Latest activity by yove suwarangi-
yove suwarangi created a post,
Limitations on Social Media-Messaging Agent Productivity Report
Referring to my previous ticket #11498483, I was asked to post this on the Community Page. Let me explain the condition first:The flow of tickets that run in my company is that one messaging ticket...
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yove suwarangi created a post,
The Age of Unsolved Tickets (for Business Days)
Currently, Zendesk only provides default metrics for counting the age of unsolved tickets during calendar days. This article https://support.zendesk.com/hc/en-us/articles/4408825749786-Explore-reci...
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yove suwarangi commented,
Hi, Is there a way to automatically change the follow-up ticket requester to the user who performed the action, not the original requester of the closed ticket? We need this condition to create a f...