Lizzie Tran

Hello Edwin Schukking! Here is the screenshot. I've circled the area where I think there should be an email, but currently can only see requester name, time zone, and language.

Zendesk recently changed their ticket interface, and now I can  no longer find the requester email in the ticket anywhere. Formerly, it was located under "Customer Context" in the agent workspace area (the right sidebar). However, now when i pull that up, the requester email is not visible, and I cannot find it anywhere else in the ticket. I have to pull up the requester's entire ticket history, which is extremely inconvenient.

Is there a way to view the email within the ticket itself, or has this setting changed permanently?