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Katharina Stöhr

Joined Aug 24, 2022

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Last activity Aug 24, 2022

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Katharina Stöhr commented,

CommentCreating dashboards

Hiya, I hope this thread is still open. 

I am working on different dashboards that should somewhat report on the same metrics for at least two different sets of ticket brands/groups. Within one dashboard, I want to have different tabs, also reporting on more or less the same thing but with different time increments. 

More specifically I want to have Dashboard X for Brand and Group X, with a weekly tab, a monthly tab, and a real-time one for ticket status only. 

I want to have the same on Dashboard Y for Brand and Group Y so naturally, I cloned things - reports, tabs.

Cloning works fine, however, if I update, let's say, the time filter/reporting period on the monthly tab which is a clone of the weekly one, both tabs show the same. I cannot show a weekly period in one tab and a monthly period in the other - both update to the same period. 

The same goes for any report in more than one dashboard - they always synchronize. 

How can I avoid this? What settings do I need to choose to get to this to work or do I have to recreate every single report manually?

Thanks for helping!

Best,

Katharina

View comment · Posted Aug 24, 2022 · Katharina Stöhr

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