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Jamal

Joined Apr 04, 2022

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Last activity Dec 15, 2023

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ACTIVITY OVERVIEW

Latest activity by Jamal

Jamal commented,

Community comment Q&A - Tickets and email

Ditto what Kristina said! Our team is seeing the same thing where the Subject Tab/Events Panel isn't showing at all.

View comment · Posted Apr 26, 2023 · Jamal

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Jamal commented,

Community comment Q&A - Tickets and email

As a follow-up, our agents report that the option to merge tickets only appears intermittently, regardless of the current ticket status. And sometimes, it's only available when a macro is used.

View comment · Posted Apr 26, 2023 · Jamal

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Jamal created a post,

Post Q&A - Tickets and email

Hello Zendesk Support,

Is there a current bug with the Events panel right now? My team is noticing that with some tickets, the "merge into another ticket" option isn't available anymore if the ticket status is "solved." It only appears if the status is New, Open, or Pending.

Regards,

Jamal

Posted Apr 26, 2023 · Jamal

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Jamal commented,

CommentChat best practices and recipes

Hello,

Is there a way for this trigger to be sent repeatedly while the customer is waiting in queue for a live agent? The settings for this works perfectly, but I would like for it to send every 60 seconds if a customer is waiting for an agent.

Thanks!

View comment · Posted Apr 04, 2022 · Jamal

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