Katia Las Heras Uría

1. Agent guide
2. Ticket automation and collaboration
3. Using macros to update tickets

Hello! How can I create a macro that allows our customers to change their response in a satisfaction survey? I mean, if the customer wants to change their initial rating? Thank you!    

• View comment
• Katia Las Heras Uría
• Created October 05, 2022 15:44
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Assign default outbound call number to an agent

Hello, I agree with Annelisa. It would be very useful if we could assign a default outbound call line to an agent/group, but keeping the option to choose another different by the agent if necessary...

• View comment
• Katia Las Heras Uría
• Created September 08, 2022 08:52
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the removal of the ability to send text messages to Russia

Thank you!

• View comment
• Katia Las Heras Uría
• Created August 10, 2022 15:18
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the removal of the ability to send text messages to Russia

Hello Is it only for SMS messages or also for emails? Thank you

• View comment
• Katia Las Heras Uría
• Created August 10, 2022 13:37
• 0 votes