naira yaqoob

Thanks Amie. Yeah, I was hoping they could provide a copy of our content. It seems they can't.

Hi Brett! Yes, I used the Chat option and had been emailing a Zendesk Support agent and my account manager, though not ticket created on those. I had to wait for days altogether to get complete information or answer to my questions. I wish you hadn't removed phone support.

Josh, yes we too are on Enterprise and no phone support unfortunately.

Hi! Is it possible for Zendesk to provide us with a copy of the knowledge folder that contains the help guide content? As you own the portal, you have access to the underlying folder structure and base folders. We do not; even with Zendesk APIs, we cannot access that content and clone it in bulk. In other words, can we keep the same subdomain, but clone the base folder with all the articles on our Zendesk portal in the backend as you own the portal? We need to copy our articles in bulk inside the same help center.

Hi! I have found the Zendesk Support via email to be really bad. They don't reply to your emails soon and you have to wait for days to get any response, if any at all. They do not even provide any phone support, which is extremely frustrating. I am very very unhappy with the email response I got from the Support Team as well as our Account Manager. And this is the treatment you get when being on their highest plan. They hardly even provide any solution to issues...all you get is what's already out there on their Help Center or you have to hire outside vendors to help you out.  

Naira Yaqoob

BQE Software