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Andre Siewert's Avatar

Andre Siewert

Joined Jan 20, 2023

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Last activity Jul 14, 2023

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Latest activity by Andre Siewert

Andre Siewert commented,

CommentMeasuring success

Hi! 

Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?

Thanks in advance! 

View comment · Posted Jul 14, 2023 · Andre Siewert

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Andre Siewert created a post,

Post Feedback - Voice (Talk)

Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events. 

It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer. 

Posted Jan 20, 2023 · Andre Siewert

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