Jeff

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. I received a "Failed to synchronize info" error message in Salesforce

Dwight Bussman  My org has started encountering this error recently and I am not able to fix it.  I have reduced the number of fields to five but this did not do the trick.  Any other ideas I can try?

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• Jeff
• Created July 13, 2022 13:43
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up Ticket Sync from Zendesk to Salesforce

Thanks, Dwight.  I figured out the issue was the data format in SFDC.  I had the field as a date field but it needed to be text.  It's working as expected now.

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• Jeff
• Created May 10, 2022 14:51
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up Ticket Sync from Zendesk to Salesforce

After installing the Zendesk for Salesforce app and the ticket sync package, I created custom fields for 'first reply time (bus)' and 'first reply time (cal)' but these fields have not shown up in ...

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• Jeff
• Created May 10, 2022 14:09
• 0 votes