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John Engelhart

Joined Feb 28, 2022

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Last activity Feb 28, 2022

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Latest activity by John Engelhart

John Engelhart commented,

CommentTicket management

Hello,

I want to restrict merging to within the same brand only.  Is this an option?  

Use-case:  We are a multi-brand organization.  Customer A submits a separate request to each brand from the same email with the same text.  The agent sees these requests and merges the tickets across brands.  

Our goal is to prevent agents from having the ability to merge across brands.  If this is not a global setting, please consider adding this feature.  Thanks!  

View comment · Posted Feb 28, 2022 · John Engelhart

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