Ruben Cortez
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Last activity
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Activity overview
Latest activity by Ruben Cortez-
Ruben Cortez created a post,
Unique Values on an Organization Custom Field
We're using a custom field on the Organizations to capture data that's unique to each. I want to prevent an accidental copy of the same value in another organization.SQL fields set unique come to ...
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Ruben Cortez commented,
I 100% agree with Americo. We have the same requirement. Orgs grouped into rolls or BU's that identify a product feature set is something we're looking for.
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Ruben Cortez commented,
+1 for this in Explore reporting and the Organizations Notes field too.
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Ruben Cortez created a post,
Explore: Combine Ticket Tags to 1 Row
AnsweredIs there a way to have Explore combine multiple tags on a ticket in 1 cell under the [Ticket tags] attribute? Having Ticket tags as rows, agents would like to see 1 row for the ticket vs multiple r...
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Ruben Cortez commented,
Dump the audit logs into a dedicated Explore dataset and call it done.
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Ruben Cortez commented,
+1 and +many more who don't know that they need this.
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Ruben Cortez commented,
+1 vote. Would be very useful. What have you tried, Andru Fanger
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Ruben Cortez commented,
A question on this topic, for Greg Katechis or others. Is the format of the curl command .../api/v2/incremental/tickets/cursor.json?start_time=1636997653&include=comment_events The comments are no...
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Ruben Cortez created a post,
Query Item Selection as a Filter on Another Query
Hi All, I have in Explore Query 1 using the Ticket dataset and Query 2 using the Updates history dataset and both queries are Table charts. The idea is for the user to select the row or metric on Q...