Ruben Cortez

1. Community
2. Feedback - Ticketing System (Support)

We're using a custom field on the Organizations to capture data that's unique to each.  I want to prevent an accidental copy of the same value in another organization.SQL fields set unique come to ...

• Ruben Cortez
• Created June 09, 2022 18:55
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Explore Beta - New Dashboard builder

Is there a way to have Explore combine multiple tags on a ticket in 1 cell under the [Ticket tags] attribute? Having Ticket tags as rows, agents would like to see 1 row for the ticket vs multiple r...

• Ruben Cortez
• Edited April 14, 2022 19:06
• 3 followers
• 4 comments
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)

Hi All, I have in Explore Query 1 using the Ticket dataset and Query 2 using the Updates history dataset and both queries are Table charts. The idea is for the user to select the row or metric on Q...

• Ruben Cortez
• Created March 09, 2022 17:57
• 1 follower
• 0 comments
• 0 votes