Anton Maslov

1. Agent guide
2. Ticket basics
3. Forwarding an email message to your support address

It should be an option to include the person who forwards in CC, here is use-case: 1. Our Account Managers can forward request to support, ticket created with client as requestor. 2. However, AM is...

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• Anton Maslov
• Created October 11, 2023 00:22
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

@... Prakruti Hindia can we pass email same way as for Web Widget Classic? >    zE('webWidget', 'identify', { name: `${HelpCenter.user.name}`, email: `${HelpCenter.user.email}` });

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• Anton Maslov
• Created August 25, 2023 17:54
• 0 votes

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Zendesk Talk Webhooks/Triggers

+1 we need this to implement authentication options over the phone.

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• Anton Maslov
• Created June 30, 2023 15:10
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Jakub Konik is that possible somehow to find all replies where agents used ChatGPT feature?

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• Anton Maslov
• Created June 23, 2023 16:21
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Guide/HelpCenter - Copy Articles between instances of zendesk and multiple brands

Drew Frey Hi there! Link don't work for me too, and I'm also wondering if there are any updates about moving articles between brands.

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• Anton Maslov
• Created June 12, 2023 22:21
• 1 vote