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Андрей Семенцов
Joined Jul 07, 2022
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Last activity Jul 27, 2023
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Latest activity by Андрей Семенцов
Андрей Семенцов commented,
Hello, Sara.
Which ticket platform you wish to migrate to?
For your request try to use this endpoint it's more relevant for Ticket events, but i see, it contain and other information you needed:
https://{account}.zendesk.com/api/v2/tickets/{ticket_id}/audits/
View comment · Posted May 09, 2023 · Андрей Семенцов
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Андрей Семенцов commented,
Lina Akkad
I think it's possible to make via trigger.
Conditions.
Ticket Is Created
Form Is Your_form
Actions.
Email user (requester)
Message:
--------- --------- ---------
Hello, sweetie!
We received your request with following information.
Field1: {{ticket.ticket_field_111111111}}
Field2: {{ticket.ticket_field_22222222}}
Field3: {{ticket.ticket_field_333333333}}
We'll answer you asap.
--------- --------- ---------
View comment · Posted Mar 24, 2023 · Андрей Семенцов
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Андрей Семенцов commented,
Have same issue.
Want to get #{{ticket.id}} as a plain-text (not as url), and have no solution.
View comment · Posted Feb 23, 2023 · Андрей Семенцов
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Андрей Семенцов commented,
I checked, indeed, I have sent an incorrect api request, the format was different from the api description.
I checked new View creation, and param "sla_next_breach_at" of the "output" "columns" branch is processed correctly. It was my mistake.
Thank you for your support.
Have a good day!
View comment · Posted Jul 12, 2022 · Андрей Семенцов
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Андрей Семенцов commented,
I already pay for Zendesk.
And I need to do something else so that you can fix your mistakes with incomplete api for my money?
You already know about problem. You can feel free to do what you want with my report yourself, I don't mind.
I want to get normally functionality product, which have completed API.
For now the API does not cover all functionality of the web interface.
I have made this request on the recommendation of your Zendesk support. Although I sure that request must have been issued by the Zendesk support, and not by me personally.
My request: https://support.zendesk.com/hc/en-us/requests/10564542
I hope that you will make every possible effort to solve this problem.
Good luck!
View comment · Posted Jul 12, 2022 · Андрей Семенцов
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Андрей Семенцов created a post,
Good day!
I faces with problem that the Zendesk API has a weak functionality that does not cover the capabilities of the web interface. The problem is observed with the Views in Business Rules section.
Our company uses Views that include the "Next SLA breach" column.
When I executing an API-request to display the View options(columns), which was created through the web interface, I get information about the presence of the following id in the column branch:
{ "id": "sla_next_breach_at", "title": "Next SLA breach" }
But when I want to create a new View via API in which I need to use the "Next SLA breach" column, then adding to the api request, in the columns branch:
{ "id": "sla_next_breach_at", "title": "Next SLA breach" }
this id is ignored and I get a View without the column that I needed.
Yes, I can add it via the web interface. But I use the API specifically, because I don't want to do nothing via web-interface.
And fixing something that is not covered by the API, for example, when you need to create 100 Views, is catastrophically inconvenient.
Zendesk support confirmed that this column cannot be added with Create request via Zendesk API.
Otherwise, the ideology of your API, as such, loses its logical meaning.
I ask you to bring the API into a state that will cover all the functionality of the web interface.
Thank you!
Posted Jul 07, 2022 · Андрей Семенцов
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