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Jason Shepard
Joined Mar 11, 2022
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Last activity May 05, 2022
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Latest activity by Jason Shepard
Jason Shepard commented,
I want to set it so that the automation sends an SMS link instead of an email. is there a way of changing it to do this? Most of our tickets are opened through SMS. I tried creating a trigger that sends a text message to the customer after the tickets status is closed but the link will not allow for rating due to the ticket being closed.
View comment · Posted May 05, 2022 · Jason Shepard
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Jason Shepard commented,
Someone tell them to “refresh” their own ticket screen so they see the last years worth of requests for this function.
View comment · Posted Apr 21, 2022 · Jason Shepard
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Jason Shepard commented,
Almost a year later and still nothing?
View comment · Posted Mar 11, 2022 · Jason Shepard
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