Recent searches


No recent searches

Colinda Rademakers's Avatar

Colinda Rademakers

Joined Jan 23, 2023

·

Last activity Jan 23, 2023

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Colinda Rademakers

Colinda Rademakers commented,

CommentHow to fix issues in Zendesk messaging

Why does this sometimes happens randomly? A colleague was in a conversation (Facebook messenger) with a customer. Everyone could take over the ticket, no problem. And then the customer responds and all of a sudden we can not see the ticket in the view. Only the colleague who had responded to the ticket in the past sees this:

 

Other colleagues do not get this notification.

 

We would like to tackle this,because when a colleague is on holiday, nobody will see the notification ?

Does someone know the answer ?

View comment · Posted Jan 23, 2023 · Colinda Rademakers

0

Followers

1

Vote

0

Comments