Antonio Auctane
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Last activity
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Activity overview
Latest activity by Antonio Auctane-
Antonio Auctane commented,
Hi Dane I have left a post here asking a question and exposing our use case: https://support.zendesk.com/hc/en-us/community/posts/6452230615706-Messaging-create-a-new-separate-tickets-for-each-diff...
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Antonio Auctane created a post,
Messaging: create a new/separate tickets for each different issues reported in a messaging conversation
We are implementing Messaging and I understand that Messaging is a continuous conversation, but our need is to create a new ticket when the messaging conversation is related to another issue or ano...
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Antonio Auctane commented,
I am posting this again as I did not get any response on my previous message. Is it possible to change the requester of the side conversation child ticket, as opposed to assign it the the assignee?...
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Antonio Auctane commented,
Is it possible to change the requester of the side conversation child ticket, as opposed to assign it the the assignee? We can have in the same messaging different conversation about different or...
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Antonio Auctane commented,
Jonathan Aniano do you have any update on the MAU pricing not being enforced for this year, and what will be the pricing structure or model for 2024 to plan budget cost accordingly. Please respond ...
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Antonio Auctane commented,
Hi All, In our case all our interactions with customers are based on the order number, therefore we need a ticket ID for every order number. For every ticket and its related order number the agent ...
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Antonio Auctane commented,
Hello Zendesk team and Aimee Spader Miranda Burford is the any response on how to solve the problem of automatic translations for customer support international teams? First, relying on the languag...
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Antonio Auctane commented,
Lisa Tam why H1 2024?
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Antonio Auctane commented,
Opening statement: Messaging includes language settings that allow you to specify a default bot language, and lets you configure your bot to speak in multiple languages for an improved customer ex...
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Antonio Auctane commented,
Sean Chuang we currently use Voice embedded in the Classic Web Widget, together with Chat. The current set up allow us to display the Voice button only to customers who have a specific user tag. Wh...