Antonio Auctane
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Total activity34
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Last activity
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Activity overview
Latest activity by Antonio Auctane-
Antonio Auctane commented,
Hi All, In our case all our interactions with customers are based on the order number, therefore we need a ticket ID for every order number. For every ticket and its related order number the agent ...
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Antonio Auctane commented,
Hello Zendesk team and Aimee Spader Miranda Burford is the any response on how to solve the problem of automatic translations for customer support international teams? First, relying on the languag...
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Antonio Auctane commented,
Lisa Tam why H1 2024?
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Antonio Auctane commented,
Opening statement: Messaging includes language settings that allow you to specify a default bot language, and lets you configure your bot to speak in multiple languages for an improved customer ex...
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Antonio Auctane commented,
Sean Chuang we currently use Voice embedded in the Classic Web Widget, together with Chat. The current set up allow us to display the Voice button only to customers who have a specific user tag. Wh...
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Antonio Auctane commented,
Hi Lisa Tam thank you for getting back to me. - Business case. we have 1 website in 5 languages: Spanish, Italian, French, German and English. - In this website there is currently 1 single web widg...
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Antonio Auctane commented,
Dear Miranda Burford, for a Support operation that manage 7 languages, automated translation is just not right. You should see how such words are translated in other languages, they are not just in...
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Antonio Auctane commented,
How can you even conceive launching flow builder with no dynamic content support? You claim to be investing heavily in Messaging, yet another disappointment and the PM response is : “ We understand...
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Antonio Auctane commented,
Where is the export to excel in report builder (Beta)? This is a basic functionality that cannot be missing.
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Antonio Auctane commented,
Eugene Orman as product manager of the report builder (beta), would be so kind in addressing the question raised above: "where is the export to excel" in the the report builder (beta)) Exporting to...