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Hana Tran

Joined Jun 09, 2022

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Last activity Aug 26, 2023

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Hana Tran commented,

CommentBuilding reports

Hello, 

Does the Requester wait time include non business hours?

For example, client texted at 5.30am, out support opens at 6am and ticket changed to status pending at 6.05am. So in this case Requester wait time will be 35 min or 5 min?

 

View comment · Posted Jun 09, 2022 · Hana Tran

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