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Hana Tran
Joined Jun 09, 2022
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Last activity Aug 26, 2023
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Latest activity by Hana Tran
Hana Tran commented,
CommentBuilding reports
Hello,
Does the Requester wait time include non business hours?
For example, client texted at 5.30am, out support opens at 6am and ticket changed to status pending at 6.05am. So in this case Requester wait time will be 35 min or 5 min?
View comment · Posted Jun 09, 2022 · Hana Tran
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