Denise Sehlmeyer
-
Total activity36
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions22
Activity overview
Latest activity by Denise Sehlmeyer-
Denise Sehlmeyer commented,
We had the same thing happen to us. And due to it being only a 'tiny warning' at the bottom and not going into suspended tickets, it came in to our agent workspace where agents saw it. Luckily ...
-
Denise Sehlmeyer commented,
Is this being rolled out to to all Enterprise users? if so when can we expect it?
-
Denise Sehlmeyer commented,
This is wonderful news!!👏👏🔥🔥👏👏
-
Denise Sehlmeyer created a post,
Messaging within Zendesk Help Center doesn't recognize Signed in Users
In the Zopim Chat, when an End User is signed into the Help Center, Chat recognized this. We are using Messaging on the Zendesk Help Center and it does not recognize the End user, so we have to re...
-
Denise Sehlmeyer commented,
ok, so I'm trying to create a routing trigger within Agent Workspace for messaging, and I do not have the option of just Channel as shown in your screenshots. We have Channel Type but that doesn't...
-
Denise Sehlmeyer commented,
Being able to drill in and export is a huge plus for us, taking this away would make the explore dashboards alot less useful to us.
-
Denise Sehlmeyer commented,
Answers: What was your first impression? Good but can use a tweak What did you try to find using Search? Suspended people How well did the settings work? Where did you need help? Would like to sea...
-
Denise Sehlmeyer commented,
@... is there a future plan for allowing others (even a sub group of Admins) getting this ability, in the future?
-
Denise Sehlmeyer created a post,
Non-Admin's (Agents) being able to Reset Passwords
Is there a way for Non-Admin agents to reset end user passwords? This is something we have to deal with routinely and waiting for an ADMIN to be available is a bad customer experience, especially w...
-
Denise Sehlmeyer commented,
Scott Allison Any update on this? I have the same Question as Krista above, are you able to share SLA features that are upcoming and the timeframes of them?