Finn Bazard Ferns
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Total activity11
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Last activity
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Activity overview
Latest activity by Finn Bazard Ferns-
Finn Bazard Ferns commented,
Hi Tetiana, I am trying to count the number of tickets that have linked to guide or article, so that I can see how effective this is at reducing the overall ticket flow.
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Finn Bazard Ferns commented,
We have been using the linking of the tickets to the tickets to give users links to our articles, however D_COUNT(Linked article tickets) only shows a single ticket for the last month where I can s...
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Finn Bazard Ferns commented,
I have been trying to find the definition of different Click through Rates (CTRs) through the different channels. Web widget and Help desk seem pretty self explanatory, but the Agent Workspace CTR ...
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Finn Bazard Ferns created a post,
Using the JIRA integration to automatically assign a customer from the organisation of a linked ticket
I have seen that there is the ability to assign the tags, but is there a way to assign a customer so there is easy consistency between the two platforms?
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Finn Bazard Ferns created a post,
Have CSAT forms be sent only once per user per day
Currently we send out a CSAT form to our users when we close a ticket, however some users can send 10-15 tickets per day and we don't want to send that many CSAT forms to each users. It would be go...
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Finn Bazard Ferns commented,
Hi There, I was wondering if there is a way to make sure that Automations only run once per day for a specific user. We are sending out CSAT forms for each time that a user submits a ticket, but so...