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Luciano Zambito
Joined Feb 08, 2022
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Last activity Feb 13, 2022
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Latest activity by Luciano Zambito
Luciano Zambito commented,
I had to work hard to find the solution, for a problem that I believe is related to the clarity of the documentation. Also, I had difficulty in getting concrete help in chat with support.
Wanting to work on the user entity, updating its fields, the API to use is:
https://YOURACCOUNT.zendesk.com/api/v2/users/USERID
As for the content of the request, you can do something like this:
{
"user": {
"user_fields": {
"DropDownVar": "value",
"DropDownVar1": "value".
}
}
}
I hope it can help those who will have similar needs.
View comment · Edited Feb 13, 2022 · Luciano Zambito
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Luciano Zambito commented,
Hi everyone, I'm trying to SET (while creating a ticket for a new user) and to UPDATE some custom user fields (dropdown type) for a SPECIFIC user already created, via API.
User fields are already there: I just need to set their value.
I can't find out how to do that: may someone give me the right direction?
View comment · Posted Feb 08, 2022 · Luciano Zambito
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Luciano Zambito commented,
Hi everyone, I'm trying to SET (while creating a ticket for a new user) and to UPDATE some custom user fields (dropdown type) for a SPECIFIC user already created, via API.
I can't find out how to do that: may someone give me the right direction?
View comment · Posted Feb 08, 2022 · Luciano Zambito
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