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Frank

Joined Mar 30, 2023

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Last activity May 14, 2024

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ACTIVITY OVERVIEW

Latest activity by Frank

Frank commented,

Community comment Feedback - Admin Center

This should definitely be a function not only confined to Admins. I really agree with the solution Roy gives in his comment for the time being. We just can't give full admin access to our bot-builders…

View comment · Posted May 14, 2024 · Frank

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Frank commented,

CommentSpam and suspended tickets

The same situation here as has been mentioned above, so I've got the same question: Do you have plans to grant access to suspended tickets without requiring agents to see private groups?

To me it is incomprehensible that managing this view is handled any differently (more limited) than the other views?

View comment · Posted Dec 28, 2023 · Frank

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Frank commented,

CommentLive chat agent guide

I've got the same question as Sydney, is the chat widget still available when there is no available agent?

 

View comment · Posted Aug 03, 2023 · Frank

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