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Adam Brown
Joined May 31, 2022
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Last activity Aug 20, 2024
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Latest activity by Adam Brown
Adam Brown commented,
This is still an issue.... nearly 3 years later!
View comment · Posted Dec 13, 2023 · Adam Brown
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Adam Brown commented,
Hi,
Where can I edit the email notification the agent receives when an article has been assigned to them?
View comment · Posted Oct 19, 2023 · Adam Brown
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Adam Brown commented,
Hi, is there a way to automate a macro? e.g. when a certain form is submitted, a specific macro is automatically triggered for that ticket.
View comment · Posted Apr 27, 2023 · Adam Brown
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Adam Brown commented,
Excellent, thank you.
FYI - you don't have the option to move them if you have any filters on.... that's where I was going wrong!
View comment · Posted Jan 27, 2023 · Adam Brown
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Adam Brown commented,
Hi
Is there a way to customise the order in which the end user will see the list of available forms when they open the dropdown box?
View comment · Posted Jan 26, 2023 · Adam Brown
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Adam Brown commented,
YES!!
View comment · Posted Dec 20, 2022 · Adam Brown
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Adam Brown commented,
Thanks, @.... As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not.
The issue I'm experiencing is the email (from Side Conversation) looks like its sends, and I can see it in the ticket body, but the recipients do not receive the email at all.
View comment · Posted Nov 18, 2022 · Adam Brown
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Adam Brown commented,
Why won't a side coversation email send?
Is there an attachment file size limit to sending the side conversation email? We use this feature often, but one email has not worked recently, and the only thing we can see different to the others is that it has large files. 3 files, with a combined size of ~62MB.. No error message is received. It is being sent to only 2 people, who have both successfully received side conversation emails in the past.
View comment · Posted Nov 16, 2022 · Adam Brown
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Adam Brown commented,
Hi, is there an option or workaround to be able to assign an article to multiple reviewers?
View comment · Posted Jul 25, 2022 · Adam Brown
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Adam Brown commented,
Is there a way to manually sync or push updated Support data through to Explore?
View comment · Posted May 31, 2022 · Adam Brown
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