Adam Brown
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Total activity35
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Last activity
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Member since
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Following0 users
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Votes18
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Activity overview
Latest activity by Adam Brown-
Adam Brown commented,
Hi, is there a way to automate a macro? e.g. when a certain form is submitted, a specific macro is automatically triggered for that ticket.
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Adam Brown commented,
Excellent, thank you. FYI - you don't have the option to move them if you have any filters on.... that's where I was going wrong!
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Adam Brown commented,
Hi Is there a way to customise the order in which the end user will see the list of available forms when they open the dropdown box?
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Adam Brown commented,
YES!!
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Adam Brown commented,
Thanks, Christine. As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not. The issue I'm experiencing is the email (from Sid...
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Adam Brown commented,
Why won't a side coversation email send? Is there an attachment file size limit to sending the side conversation email? We use this feature often, but one email has not worked recently, and the on...
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Adam Brown commented,
Hello, Other than in a ticket, can we use the Knowledge Capture app to flag updates for articles? Is there a way to do it in the actual article in the knowledge base if you're an Agent?
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Adam Brown commented,
Hi, is there an option or workaround to be able to assign an article to multiple reviewers?
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Adam Brown commented,
Is there a way to manually sync or push updated Support data through to Explore?