Ahmed Zaid
Zendesk Technology Alliance Partner. Certified Zendesk Expert (App developer & Administrator). Not a Zendesk employee, only a community member. https://aidvisor.eu
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Total activity147
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Last activity
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Member since
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Following2 users
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Followed by1 user
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Votes13
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Activity overview
Latest activity by Ahmed Zaid-
Ahmed Zaid commented,
Hi Benessa Dumol, Please install build-essential. I believe it should resolve your issue. On Ubuntu/Deb: sudo apt install build-essential And for login, you need a pin entry tool such as gnome-keyr...
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Ahmed Zaid commented,
Hi Benessa Dumol, I have had the same error few weeks ago. I couldn't authenticate at all using zcli login command or even environment variables. Were you able to log in before? can you run zcli pr...
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Ahmed Zaid commented,
I agree that the menu is not sufficient. Before I found the placeholder reference article, I had hard time finding the syntax of placeholders I needed. It seems that the menu only lists placeholder...
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Ahmed Zaid commented,
Hi Louis, If you are on Enterprise plan, I would recommend limiting agent views and setting up Guided Mode. This way, you can further control what tickets agents can access using their views.
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Ahmed Zaid commented,
Hello Tracy Powell, You can certainly do so using {{user.custom_fields.your_field_key.title}} for text values of drop-down fields and {{user.custom_fields.your_field_key}} for tag in drop-down fiel...
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Ahmed Zaid commented,
Hi Manoj Shah, Perhaps you can check if your dispatch software allows you to utilise an API? that would make things much easier to integrate and automate.
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Ahmed Zaid commented,
Hi Ryan, Upon reviewing the API reference, I confirm it is the receipent property in the ticket end point. The name is misleading and made it easy to overlook, but it does the job.
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Ahmed Zaid commented,
I am actually interested to know too how this is implemented. Not any endpoint I am familiar with can modify the email notification sender. Anyway. I hope it works out for you. All the best.
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Ahmed Zaid commented,
Hi Daniel Velasque, To achieve that, you need a middleware that can parse the response, then call Zendesk tickets API with the parsed data. This cannot be done with webhooks, but Zendesk Integratio...
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Ahmed Zaid commented,
Hi Aditee Raipurkar, To update the value of custom field in a ticket, you need to use the ticket end point. See API reference here and documentation article here. Ticket Field end point allows you ...