Ahmed Zaid

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Add metadata to custom field, custom app

Hi Mike Larsen (Syn), That sounds interesting. It will have the limitation of syncing only one comment though which may not be the one you are interested in.

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• Ahmed Zaid
• Created August 10, 2022 07:20
• 0 votes

1. Community
2. Zendesk APIs
3. How to Get Last 5 Days Ticket Information Using API

Hi Shuchita, You can use the search api to list tickets with date filters. See documentation here.

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• Ahmed Zaid
• Created August 10, 2022 06:54
• 1 vote

1. Community
2. Zendesk APIs
3. When I use ticket comment API, the comment only appears on support side

Hi prashant saini, If you mean the comment appears as private, try adding this attribute to the comment object: "public": true

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• Ahmed Zaid
• Created August 09, 2022 01:25
• 1 vote

1. Community
2. Zendesk APIs
3. Type/Priority/Custom fields not set when creating request

Jared Petchell, Glad it worked. I believe if you remove the fields from the ticket form you can still populate them without exposing them to the end user. However, they will not be visible to agent...

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• Ahmed Zaid
• Created August 06, 2022 07:55
• 0 votes

1. Community
2. Zendesk APIs
3. Type/Priority/Custom fields not set when creating request

Hi Jared Petchell, Perhaps check from admin center or ticket fields end point if those fields are editable by end users?

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• Ahmed Zaid
• Created August 05, 2022 11:24
• 1 vote

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Calling Sell API from Support

Hi Tipene Hughes, Indeed I opted in for using full url and OAuth2. Is there a plan to merge Sell API with the existing Zendesk API in the future?

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• Ahmed Zaid
• Created August 05, 2022 07:35
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Hi Nick Liang, Using an organization lookup relationship field to set an agent as an account manager, I can create a personal view to monitor tickets from accounts I am managing. I would like to ma...

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• Ahmed Zaid
• Created August 02, 2022 16:22
• 1 vote

1. Community
2. Zendesk APIs
3. Why does the new ticket created via the API already have an audit array?

The tickets API is only available for agents. If you wish to allow users to create tickets directly, you would need to use the requests API. If you wish to create the ticket on their behalf, you wi...

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• Ahmed Zaid
• Created July 29, 2022 09:32
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Hi Ashwin Raju, I have been able to create a view where the value of a lookup relationship field is a certain user. Is it possible to set it to allow (current user) as a value?

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• Ahmed Zaid
• Created July 29, 2022 09:21
• 0 votes

1. Community
2. Zendesk APIs
3. Why does the new ticket created via the API already have an audit array?

Hi Андрей Файзуллин, Are you using the tickets or the requests API?

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• Ahmed Zaid
• Created July 29, 2022 06:33
• 0 votes