Ahmed Zaid

1. Community
2. User Groups
3. Developer User Group - September Meetup: Liquid

Thanks to Stephen Belleau for sharing a great tip on one of his use cases: A fun use case for liquid, we sometimes want to render something if a certain tag is present on a ticket. For example, ea...

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• Ahmed Zaid
• Created September 28, 2023 09:33
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Identifying a VIP Organization On The Ticket

Hello Jay McCormack, If a pop up is what you are after, a custom app that shows a pop-up notification is possible. It would require a developers familiar with Zendesk application framework, but the...

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• Ahmed Zaid
• Created September 23, 2023 06:06
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Hide custom ticket fields in forms from a support app

Hi Oana Veronica Pop, The simplest way to achieve that is not adding them to any form as an admin. No action would be required as they are hidden by default until added to a form.

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• Ahmed Zaid
• Created September 21, 2023 17:49
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Notify agents of changes on a ticket using the Messaging updates bell icon via API

Hi Oana Veronica Pop, Take a look at the notification action. It may suit your needs.

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• Ahmed Zaid
• Created September 21, 2023 17:46
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How do we link our customer and advertiser information to Zendesk Support?

Hi John Artunkal, You can achieve that with a custom sidebar app. When an agent views a ticket, the app could fetch all transactions related to the requester or to their organisation by matching th...

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• Ahmed Zaid
• Created September 18, 2023 16:49
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. (ZAF) zcli apps:validate only return "Error"

Hi Daniel, Sorry for the late reply. You would probably need to contact Zendesk support to look into the package for you. Or if it's not confidential or can be presented into a public repo, I am ha...

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• Ahmed Zaid
• Created September 06, 2023 15:06
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How can I remove our community posts and article from google search?

Hello S I, If you made your help centre only accessible to signed-in users, its content should be removed from search engines soon. Is saw this comment suggesting it can be done manually to avoid w...

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• Ahmed Zaid
• Created September 06, 2023 14:48
• 0 votes

1. Community
2. Zendesk Explore EAP - Agent status historical reporting
3. How do I sign up for the Agent state and activity historical reporting EAP?

Hi Karen Hynes, I recommended a client to sign up for the beta a month ago and they are still not enrolled. Have you paused signups for the EAP?

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• Ahmed Zaid
• Edited September 27, 2023 14:36
• 1 vote

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Run code only on app installation

Hi Oana Veronica Pop, Check out app requirements. it will help you achieve exactly what you are looking for.

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• Ahmed Zaid
• Created August 31, 2023 16:20
• 0 votes