Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Total activity769
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Last activity
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Following3 users
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Activity overview
Latest activity by Ahmed Zaid-
Ahmed Zaid commented,
Hi Jan, You may benefit from omnichannel routing where tickets can be routed automatically to your agents based on their capacity of open tickets. You can also revisit your SLAs setting a "next rep...
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Ahmed Zaid commented,
Hello Gulzar Shikalgar, One way I would do it is by some frontend development to the new request template where you call custom objects API to retrieve the user related objects. This should not be ...
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Ahmed Zaid commented,
Hi Chris, This sounds possible using make an API call step and Shopify's orders API. Unfortunately, I do not have a detailed step by step guide for this specific case, but there is one for a someho...
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Ahmed Zaid commented,
Hello Gulzar Shikalgar, For a small number of sites, you can utilise custom ticket fields and conditional forms. You will basically create separate drop down field for the machinery of each site th...
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Ahmed Zaid commented,
Hi Veselin Vladimirov, This is probably due to exceeding the 200 variable limit in settings.
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Ahmed Zaid commented,
Hello, Is there a way to automate this action?
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Ahmed Zaid commented,
Hi Gabriel Ortiz, This is possible with some development effort or a grey workaround. The approach I would recommend is to create a ZIS flow that listens to ticket comments and checks the comment a...
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Ahmed Zaid commented,
Hi Kumar B, Did you mean that you want to send a notification to all your app users? Or you want to add a functionality for an agent to send a notification to their team members?
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Ahmed Zaid commented,
Hi Connectors Kantanai, This API is adding a comment to the ticket. Although it appears in the agent workspace similar to chat messages, it is completely different object. If the user has an email ...
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Ahmed Zaid commented,
Hi Reservations, This Zenpy snippet prints ticket comments from end users: ticket_id = 123 comments = zenpy_client.tickets.comments(ticket=ticket_id) for comment in comments: auth...