Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Partner
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Total activity1418
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Last activity
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Member since
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Following5 users
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Followed by7 users
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Votes112
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Subscriptions836
Activity overview
Latest activity by Ahmed Zaid-
Ahmed Zaid commented,
Hi Marilyn Silva, Unfortunately this was not supported the last time I checked. Drop down fields are inherited easily from organization/user to the ticket by inheriting tags, but other custom field...
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Ahmed Zaid created a post,
Allow additional user attributes in Help Center JWT claims
Feature Request Summary: Help Center JWT should allow additional claims from user attributes and custom fields. Description/Use Cases: I am building a middleware that allows help center signed ...
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Ahmed Zaid commented,
Hi Pavithra Selvaraj, Welcome to the community. CORS requests don't support secure settings. Please remove the attribute or set it to false.
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Ahmed Zaid commented,
Hi 이지훈(Lee jihoon), This is a constant trial and error process. The basic conditions are: Ticket > Is > Updated Channel > Is > Messaging The rest is basically trying to avoid all possible events fr...
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Ahmed Zaid commented,
Upvoting this. A feature I never know I needed until today.
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Ahmed Zaid commented,
Hi Ivan Miquiabas Now I can't reproduce it. It may have just been a delay in removing the access. Thanks for checking in.
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Ahmed Zaid commented,
Hello, It seems that agents in custom role are allowed to use filtering even if the admin disables it for their role.
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Ahmed Zaid commented,
Hi Ester Marlasca While it's not easy to detect which app the review is coming from, for example, to route the tickets to a specific queue, this information is recorded in the ticket metadata. I fa...
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Ahmed Zaid commented,
Gouthami Munugoti, I just noticed that in your JSON payload, you have set "custom_fields" as an object. It should be an array in which you can place one or more custom fields to be set. Hopefully t...
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Ahmed Zaid commented,
Hi Gouthami Munugoti, Did you check that the organization field value is a valid ticket field drop down tag (not title)?