
Ahmed Zaid
Zendesk Technology Alliance Partner. Certified Zendesk Expert (App developer & Administrator) | aidvisor.eu
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Total activity243
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Last activity
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Member since
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Following2 users
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Followed by1 user
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Votes23
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Subscriptions133
Activity overview
Latest activity by Ahmed Zaid-
Ahmed Zaid commented,
Hi Mike Larsen (Syn), That sounds interesting. It will have the limitation of syncing only one comment though which may not be the one you are interested in.
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Ahmed Zaid commented,
Hi Shuchita, You can use the search api to list tickets with date filters. See documentation here.
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Ahmed Zaid commented,
Hi prashant saini, If you mean the comment appears as private, try adding this attribute to the comment object: "public": true
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Ahmed Zaid commented,
Jared Petchell, Glad it worked. I believe if you remove the fields from the ticket form you can still populate them without exposing them to the end user. However, they will not be visible to agent...
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Ahmed Zaid commented,
Hi Jared Petchell, Perhaps check from admin center or ticket fields end point if those fields are editable by end users?
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Ahmed Zaid commented,
Hi Tipene Hughes, Indeed I opted in for using full url and OAuth2. Is there a plan to merge Sell API with the existing Zendesk API in the future?
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Ahmed Zaid commented,
Hi Nick Liang, Using an organization lookup relationship field to set an agent as an account manager, I can create a personal view to monitor tickets from accounts I am managing. I would like to ma...
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Ahmed Zaid commented,
The tickets API is only available for agents. If you wish to allow users to create tickets directly, you would need to use the requests API. If you wish to create the ticket on their behalf, you wi...
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Ahmed Zaid commented,
Hi Ashwin Raju, I have been able to create a view where the value of a lookup relationship field is a certain user. Is it possible to set it to allow (current user) as a value?
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Ahmed Zaid commented,
Hi Андрей Файзуллин, Are you using the tickets or the requests API?