Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Total activity442
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Last activity
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Activity overview
Latest activity by Ahmed Zaid-
Ahmed Zaid commented,
Hi Graham Ferguson, You can view email notifications fired by automations and triggers using ticket events. There is a workaround to fire them as agent comments instead of system notifications by s...
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Ahmed Zaid commented,
Update: I tested the changes on a trial account before going live: No impact on iOS or android channels and even open conversations continued normally after messaging was turned off and on again.
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Ahmed Zaid commented,
I may be wrong, but my understanding is that messages from messaging channels are technically not stored in ticket comments. I understand that you see them in agent workspace the same way you norma...
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Ahmed Zaid created a post,
Turning off messaging
We have a use case where we need to turn on Web Widget Classic for one brand only. The account was created with messaging. We understand that we need to turn off messaging on account level where al...
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Ahmed Zaid commented,
Hi Ismail FaiziSecure settings do not work locally. You will need to push the app to test them or add a separate insecure parameter to hold the token for insecure local testing.
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Ahmed Zaid commented,
Hello Dayton, You can do so using vote curlybars helper in your template. Example: {{#with article}} {{vote 'up' class='article-vote-up' selected_class='article-voted' role='button'}} {{vote 'dow...
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Ahmed Zaid commented,
For signatures in notification emails, such as acknowledging request is received, you can use liquid markup conditions. {% if ticket.brand.name == "brand1" %}Regards, brand1 {% elsif ticket.brand.n...
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Ahmed Zaid commented,
Hi Malisa Dods, You can certainly do that. When you are setting up or editing a brand, you have the option to set up a branded signature with a placeholder for individual agent signature. See this ...
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Ahmed Zaid commented,
In my experience, each field (public and internal) is independent and keeps its content. So, text will be hidden if you switch from public to internal but it will still be there if you switch back ...
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Ahmed Zaid commented,
Hi Ashley, A custom report like this will do the job. It tells you who the updater was and to whom the ticket was reassigned. In case the updater and the previous assignee are different, you can se...