Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner
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Total activity1373
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Last activity
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Member since
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Following6 users
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Followed by7 users
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Votes107
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Subscriptions802
Activity overview
Latest activity by Ahmed Zaid-
Ahmed Zaid commented,
Hi Alek J Reed, Unfortunately we did not manage to record that session. However, I found a post where a member of the community wanted to take specific action on the ticket when a .har file is atta...
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Ahmed Zaid commented,
Hi André, You are on the right track. I haven't tried it myself, but I think the formula for your standard calculated attribute should be IF (DATE_DIFF([Warranty Start date],[Ticket created - Date]...
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Ahmed Zaid commented,
Hi Chris Gregory, You can disable CCs for end users on the webform from Admin Center > Objects and rules > Tickets > Settings I hope this helps.
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Ahmed Zaid commented,
Hi Philippe Chapdelaine, The third argument for the zE client should be a callback function that uses the JWT as an argument. zE("messenger", "loginUser", function (callback) { callback("{{ jwt }}...
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Ahmed Zaid commented,
Hello, I am seeing articles being suggested from locale that is different from the requester locale, if there are no articles found in the requester locale. This looks like a bug especially with th...
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Ahmed Zaid commented,
Hi Gagan, First you would need to implement authentication for the web widget users using JWT. Then, you wlll have access to authentication metadata such as the name to use in your greeting. More h...
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Ahmed Zaid commented,
I vote for this feature. I rely on the API more than Explore for reporting and I need visibility into article owners.
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Ahmed Zaid commented,
Hello Norbert_RAR, Sorry I could not reply for the past couple of weeks. You will create a new project html file specifically for this location. I have not developed a multi-location app with react...
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Ahmed Zaid commented,
Unfortunately, I don't have an environment to test android or iOS SDKs. The app works well otherwise, in terms of flows and connecting to a human. The EAP works well when tested in Web Widget. So, ...
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Ahmed Zaid commented,
Hi Craig Chamberlain, It seems that public property is read only in the requests API. For your use case, Tickets API seems more suitable. Unfortunately, you will not be able to call that securely w...