Ahmed Zaid
Zendesk Technology Alliance Partner. Certified Zendesk Expert (App developer & Administrator) | aidvisor.eu
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Total activity249
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Last activity
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Recent activity by Ahmed Zaid-
Hi Ronald McClung, To get the field value, use client.get('ticket.customField:custom_field_78069627') The syntax you are using is helpful to get the custom field object itself to query its type, pr...
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Hello, You may be interested to know that URL shortening by Twilio will discontinue. Hence, you should include the full URL starting immediately.
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Hi ben.chambers, I couldn't find any reference to the email reply subject. Not even in ticket audit comment event. A better solution would be to store the external system ticket id in a custom fiel...
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Hi Mike Larsen (Syn), That sounds interesting. It will have the limitation of syncing only one comment though which may not be the one you are interested in.
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Hi Shuchita, You can use the search api to list tickets with date filters. See documentation here.
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Hi prashant saini, If you mean the comment appears as private, try adding this attribute to the comment object: "public": true
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Jared Petchell, Glad it worked. I believe if you remove the fields from the ticket form you can still populate them without exposing them to the end user. However, they will not be visible to agent...
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Hi Jared Petchell, Perhaps check from admin center or ticket fields end point if those fields are editable by end users?
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Hi Tipene Hughes, Indeed I opted in for using full url and OAuth2. Is there a plan to merge Sell API with the existing Zendesk API in the future?
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Hi Nick Liang, Using an organization lookup relationship field to set an agent as an account manager, I can create a personal view to monitor tickets from accounts I am managing. I would like to ma...