
Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner
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Total activity1383
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Last activity
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Recent activity by Ahmed Zaid-
Hi Tonya Edelstein, The placeholder is {{ticket.requester.first_name}}. For placeholders, make sure you bookmark this article, which will have everything you need: Zendesk Support placeholders refe...
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Hi Gabriel Alexandru, First thing that popped into my head is wondering if the assignee is a light agent or whether they belong to the group?
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Hi Alek J Reed, This looks about right. The {{htmlBody}} is not yet defined though. You can replace it with the comment you wish to add to the ticket. I think in Rafael Santos's use case it could h...
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Hi Chris Gregory, Disabling this option allows your endusers to still use Cc through emails but only hides the field from all forms in help center. To hide the fields in the frontend, try to add th...
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Hello, This is a warning for exposed credentials. The user should change their password immediately.
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Hi Alek J Reed, Unfortunately we did not manage to record that session. However, I found a post where a member of the community wanted to take specific action on the ticket when a .har file is atta...
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Hi André, You are on the right track. I haven't tried it myself, but I think the formula for your standard calculated attribute should be IF (DATE_DIFF([Warranty Start date],[Ticket created - Date]...
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Hi Chris Gregory, You can disable CCs for end users on the webform from Admin Center > Objects and rules > Tickets > Settings I hope this helps.
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Hi Philippe Chapdelaine, The third argument for the zE client should be a callback function that uses the JWT as an argument. zE("messenger", "loginUser", function (callback) { callback("{{ jwt }}...
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Hello, I am seeing articles being suggested from locale that is different from the requester locale, if there are no articles found in the requester locale. This looks like a bug especially with th...