Ahmed Zaid

1. Community
2. Zendesk Suite Q&A
3. Please help me figure out the predefined placeholder for the requester's first name :)

Hi Tonya Edelstein, The placeholder is {{ticket.requester.first_name}}. For placeholders, make sure you bookmark this article, which will have everything you need: Zendesk Support placeholders refe...

• View comment
• Ahmed Zaid
• Created December 11, 2023 15:00
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Cannot create TIcket as solved because assignee is missing, but I am including it in the payload

Hi Gabriel Alexandru, First thing that popped into my head is wondering if the assignee is a light agent or whether they belong to the group?

• View comment
• Ahmed Zaid
• Created December 11, 2023 08:51
• 1 vote

1. Community
2. User Groups
3. Developer User Group - September Meetup: Liquid

Hi Alek J Reed, This looks about right. The {{htmlBody}} is not yet defined though. You can replace it with the comment you wish to add to the ticket. I think in Rafael Santos's use case it could h...

• View comment
• Ahmed Zaid
• Created December 08, 2023 17:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hidding the CC field on a contact form

Hi Chris Gregory, Disabling this option allows your endusers to still use Cc through emails but only hides the field from all forms in help center. To hide the fields in the frontend, try to add th...

• View comment
• Ahmed Zaid
• Created December 08, 2023 15:46
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Api issues

Hello, This is a warning for exposed credentials. The user should change their password immediately.

• View comment
• Ahmed Zaid
• Created December 07, 2023 09:39
• 0 votes

1. Community
2. User Groups
3. Developer User Group - September Meetup: Liquid

Hi Alek J Reed, Unfortunately we did not manage to record that session. However, I found a post where a member of the community wanted to take specific action on the ticket when a .har file is atta...

• View comment
• Ahmed Zaid
• Created December 05, 2023 21:33
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Warranty Start Date vs Ticket Created (Calculated Attribute)

Hi André, You are on the right track. I haven't tried it myself, but I think the formula for your standard calculated attribute should be IF (DATE_DIFF([Warranty Start date],[Ticket created - Date]...

• View comment
• Ahmed Zaid
• Edited December 05, 2023 11:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hidding the CC field on a contact form

Hi Chris Gregory, You can disable CCs for end users on the webform from Admin Center > Objects and rules > Tickets > Settings     I hope this helps.

• View comment
• Ahmed Zaid
• Created December 05, 2023 11:34
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Configuring Authenticated Visitors for Messaging with Zendesk Widget

Hi Philippe Chapdelaine, The third argument for the zE client should be a callback function that uses the JWT as an argument. zE("messenger", "loginUser", function (callback) { callback("{{ jwt }}...

• View comment
• Ahmed Zaid
• Created December 04, 2023 11:27
• 0 votes

1. Bots and automation
2. Zendesk bot documentation
3. Quickstart guide: Autoreplies

Hello, I am seeing articles being suggested from locale that is different from the requester locale, if there are no articles found in the requester locale. This looks like a bug especially with th...

• View comment
• Ahmed Zaid
• Created December 01, 2023 14:09
• 0 votes