Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Recent activity by Ahmed Zaid-
Hi everyone, Quoting developer experience team, Zendesk is working on a fix at the moment to an issue with local app testing affecting zcli and zat. However, as this fix involves multiple internal ...
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Hi Maxime Lagache, To show a single item from /api/v2/dynamic_content/items, you need its integer id. Obviously, you do not get that from the custom field endpoint. You will only get the placeholde...
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Hi Maddie F., This answer is based on my understanding as a fellow user. Hope it helps clarify things: Both articles are correct. They refer to two different concepts that may be confused. The sess...
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Hi Niklas D, In my experience implementing a similar segmentation job, the best approach would be to integrate your ERP with Zendesk and map the customer segment to an organization custom field. If...
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Hi Ram Chander, You need to exclude the time filters from this report. See this article: https://support.zendesk.com/hc/en-us/articles/4408846768026-Best-practices-for-using-dashboard-filters#h_9b6...
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Hi Keelan Pannell It is fairly simple to automate this using Twilio. You can create a Twilio trigger to call your agents with an automated voice message. The Twilio trigger can be fired by notifyin...
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Hello, Is it possible to use one user's Sell number as the masking number for other agents?
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Hi David, This is unfortunately not consistent with my sandbox and I could not point to the configuration difference that is causing it. I am inviting some experienced community members to have a l...
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Hi Zac Stanger, On enterprise plan, you can utilise multiple schedules and create one with an interval that suites your cut-off time (e.g. 00:00 to 11:00). you can then use the trigger condition Wi...
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Hi Camille, You can replace Zapier as a middleware with Zendesk Integration Services. It is accessible for free if you are on Suite Growth, Support Professional or higher plan. It requires no infra...