Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner
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Total activity1376
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Last activity
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Posts
Recent activity by Ahmed Zaid-
Developer User Group - September Meetup: Liquid
Developer User Group is back! It was great meeting you all last week. We explored Shopify's liquid template language and its implementation in Zendesk which you can use in macros, triggers, automat...
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Deep dive into ticket reassignment with Explore reports
TL;DR This post utilises many Explore features to get a detailed report on ticket reassignment. The report will include: Before and after assignee changes for each ticket. Workaround for data lim...
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How to snooze a ticket
TL;DR This post provides a workflow to snooze a ticket until certain due date using ticket Task type and on-hold status. It also explores options to monitor those tickets while keeping them out of ...
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How to monitor on-hold tickets effectively
This post contains tips on how to use and monitor tickets with on-hold status to keep customers updated and prevent outgoing tickets to third-parties from stalling. Introduction If you have ever ma...
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Capture Google Meet URL in Sell Calendar
Feature Request Summary: A Sell appointment should capture Google Meet URL from synced calendar events and display it. Description/Use Cases: Google events have separate location and Google Mee...
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Enable personalised notifications for received emails
Feature Request Summary: Agents should be able to set personalized notifications when there is a new unread email related to a contact, deal or lead. Description/Use Cases: Agents utilise perso...
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Enforce product usage, and restrict product discount on deal
Feature Request Summary: Admins need better control to ensure deal value is set correctly. The following is required to achieve this control Adding products can be required by admin to create a ...
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Turning off messaging
We have a use case where we need to turn on Web Widget Classic for one brand only. The account was created with messaging. We understand that we need to turn off messaging on account level where al...
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Unable to call Sequences and Sequence Enrollments API using ZAF
Hello, As the title says, I am unable to call the Sequences and Sequence Enrollments API from a Sell background client-side app using ZAF. I tried a simple call as follows: client.request('/v2/sequ...
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Update Sell client-side app settings
Hello, I am developing a Sell client-side app using ZAF. I would like to save a state in app settings to sync across all app users. The challenge is when I try to call the update app installation e...