Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Total activity950
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Last activity
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Posts
Votes on activity by Ahmed Zaid-
How to monitor on-hold tickets effectively
This post contains tips on how to use and monitor tickets with on-hold status to keep customers updated and prevent outgoing tickets to third-parties from stalling. Introduction If you have ever ma...
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How to snooze a ticket
TL;DR This post provides a workflow to snooze a ticket until certain due date using ticket Task type and on-hold status. It also explores options to monitor those tickets while keeping them out of ...
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Deep dive into ticket reassignment with Explore reports
TL;DR This post utilises many Explore features to get a detailed report on ticket reassignment. The report will include: Before and after assignee changes for each ticket. Workaround for data lim...
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Access response text of failed http actions in integration logs for ZIS
Feature Request Summary: When an http action is unsuccessful (e.g. returns 400), I would like to see the response text in the integration logs and not just the code. Description/Use Cases: A ZI...
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Turning off messaging
We have a use case where we need to turn on Web Widget Classic for one brand only. The account was created with messaging. We understand that we need to turn off messaging on account level where al...
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Add API end point to pull related object records to target object
Feature Request Summary: An API end point to list object records related to a target object. Description/Use Cases: For apps built on sunshine, accessing related objects is done through list rela...
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Unable to test ZIS app locally
I am unable to follow ZIS tutorial as I cannot test the app locally. It does not appear in the navbar menu. I confirmed it with the provided source code from https://github.com/zendesk/demo_apps/tr...
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Capture Google Meet URL in Sell Calendar
Feature Request Summary: A Sell appointment should capture Google Meet URL from synced calendar events and display it. Description/Use Cases: Google events have separate location and Google Mee...
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Enable personalised notifications for received emails
Feature Request Summary: Agents should be able to set personalized notifications when there is a new unread email related to a contact, deal or lead. Description/Use Cases: Agents utilise perso...
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Enforce product usage, and restrict product discount on deal
Feature Request Summary: Admins need better control to ensure deal value is set correctly. The following is required to achieve this control Adding products can be required by admin to create a ...