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Chandra

Joined Sep 04, 2024

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Last activity Oct 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Chandra

Chandra commented,

Community comment Feedback - Ticketing system (Support)

any update

View comment · Posted Oct 17, 2024 · Chandra

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Chandra commented,

Community comment Feedback - Ticketing system (Support)

What i need to do?

 

View comment · Posted Oct 07, 2024 · Chandra

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Chandra created a post,

Post Feedback - Ticketing system (Support)

The chat bot isn't informed about the world outside the helpcenter. It can't answer a commo question, or, for example, define what an API is. and other generic queries.The data source should be extended to outer world along with the helpcenter.

Posted Oct 04, 2024 · Chandra

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Chandra created a post,

PostZendesk AI EAP - Generative AI

Hi Team,

 

I have created multiple tickets for an user , the suggested reply was displayed only for one of the ticket but for other tickets it's not coming up. Is there any specific criteria or what is the reason for this?

 

Thank you,

Roopali Rout

Posted Sep 04, 2024 · Chandra

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