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Paul Grajek

Joined Jun 09, 2022

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Last activity Oct 19, 2022

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ACTIVITY OVERVIEW

Latest activity by Paul Grajek

Paul Grajek commented,

Community comment Feedback - Ticketing system (Support)

This is a big ask from multiple customers on my end. 

View comment · Posted Oct 19, 2022 · Paul Grajek

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Paul Grajek commented,

Community comment Feedback - Ticketing system (Support)

Completely agree. We have a large customer that needs to have 1 person view and comment on all tickets, but we'd rather not expose all tickets to all users. 

View comment · Posted Sep 23, 2022 · Paul Grajek

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Paul Grajek commented,

Community comment Feedback - Ticketing system (Support)

100% 

I just ran into this issue - needing to populate/filter Organization fields in the ticket views. 

Our Organizations are synced to Salesforce Accounts and we need to prioritize tickets according to a variety of Account fields (Churn Risk, SLA type, ARR, etc). As Salesforce is our source of truth for live account details, this is impossible to do at scale in Zendesk without visibility at the View level. 

View comment · Posted Aug 23, 2022 · Paul Grajek

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Paul Grajek commented,

Community comment Feedback - Reporting and analytics (Explore)

Having comments or first request text is absolutely crucial to reporting - both internally and externally. We just migrated to Zendesk a few months ago and this is already going to cause huge hurdles in reporting. 

View comment · Posted Jun 09, 2022 · Paul Grajek

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