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Meike Kipphan

Joined Jun 28, 2022

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Last activity Feb 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Meike Kipphan

Meike Kipphan commented,

Community comment Feedback - Chat and Messaging (Chat)

Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!

View comment · Posted Feb 22, 2023 · Meike Kipphan

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Meike Kipphan commented,

Community comment Feedback - Chat and Messaging (Chat)

we need this function too

View comment · Posted Feb 21, 2023 · Meike Kipphan

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Meike Kipphan commented,

Community comment Feedback - Chat and Messaging (Chat)

We need this option too

View comment · Posted Jan 23, 2023 · Meike Kipphan

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Meike Kipphan commented,

Community comment Feedback - Ticketing system (Support)

For us it would be nice too, if we can copy the ticket id with one klick

View comment · Posted Dec 05, 2022 · Meike Kipphan

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Meike Kipphan commented,

Community comment Feedback - Ticketing system (Support)

We need something like this too

View comment · Posted Oct 28, 2022 · Meike Kipphan

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Meike Kipphan commented,

Community comment Q&A - AI and automation

I'd also be very interested in this. It would be great if I can change it in our Company logo

View comment · Edited Aug 25, 2022 · Meike Kipphan

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Meike Kipphan commented,

Community comment Deutsch Community

Hello, thanks for your answer. We can also write in English.

General, yes, but we have 900 users and we regularly add new ones. So we would have to build 900 triggers and adjust them regularly. I hope there will be a better way for this soon

View comment · Posted Jul 13, 2022 · Meike Kipphan

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Meike Kipphan created a post,

Post Deutsch Community

Wenn ein Kunde einen Benutzer in der Anrede direkt anspricht (Beispiel: Hallo Frau Müller), sollte es möglich sein, dass dem Benutzer das Ticket automatisch zugeordnet wird.

Als Gruppe sollte seine Standardgruppe hinterlegt sein und er als Mitarbeiter.

Es wäre notwendig, diese Funktion bei einzelnen Mitarbeitern zu aktivieren / deaktivieren.

Posted Jul 05, 2022 · Meike Kipphan

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Meike Kipphan commented,

Community comment Feedback - Ticketing system (Support)

It would be really helpful if the customer message could be displayed in a different color than the employee's message. 
Also possible would be that the own messages are displayed on the right and the customer's on the left (similar to normal chats like WhatsApp).

View comment · Posted Jun 28, 2022 · Meike Kipphan

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