Jason Walker-C
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Last activity
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Activity overview
Latest activity by Jason Walker-C-
Jason Walker-C commented,
Drill-in is available on our account for the Live Data report. However, it is pulling data for Chat and not Messaging. How can we change that? Would also like to hide Talk as we are not using that?...
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Jason Walker-C commented,
This is great. Can we use this to get info from our own ZD instance? I would love to get messaging ticket count and display that to customers. This would help set wait time expectations since we ca...
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Jason Walker-C commented,
Claudia Zimmermann I have not. I thought about using a https://tinyurl.com/app
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Jason Walker-C commented,
Daniel Aron After extensive usability and user testing. We found that when users engage with the bot, their intentions are to talk to an agent. They unanimously shared that they already searched an...
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Jason Walker-C commented,
Lisa Tam Any update on this?
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Jason Walker-C commented,
@Ayush Upadhyay, Please provide some update here...
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Jason Walker-C commented,
@Nicole Saunders We also would like more control with article suggestions. We can turn it off for email and web form but not for the bot widget. We have found in usability testing that users have ...
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Jason Walker-C commented,
This is a great suggestion. Would be helpful in understanding the stats on how many users engaged with the bot and how many of those engaged with agents through the bot. Would also be great if we ...
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Jason Walker-C commented,
Sad, this is such a critical need and has gone stale since Jan.... We have spend a lot of time/money on usability testing that found this as critical. I wonder how ZD is performing usability testin...
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Jason Walker-C commented,
Prakruti Hindia It would be great if this could work for specific groups and not all agents. We route to multiple groups, across multiple brands. Need way a way to route to groups based on custom f...