Jason Walker-C
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Total activity151
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Last activity
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Member since
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Following2 users
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Followed by1 user
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Votes72
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Subscriptions36
Activity overview
Latest activity by Jason Walker-C-
Jason Walker-C commented,
Ricardo Pinto Is there any way to report on duplicates?
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Jason Walker-C commented,
Yes, please. We have heard from our agents that this would be very useful. Would be great to have customer and agent responses in different colors and have them staggered. Customer to the left and ...
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Jason Walker-C commented,
Barry Neary Prakruti Hindia Thanks for getting us in there. The EAP has addressed our issue. Omnichannel routing lets us get agent audio/visual alerts when messaging tickets are transferred from on...
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Jason Walker-C commented,
Jon Simone Yes both are now solved. A. Yes, you can use the send a message step at the end of flows. B. It will obey business hours. You can use that at the beginning and the end of a flow. Good ...
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Jason Walker-C commented,
Barry Neary Yes, Logged in, that's how I am able to add this comment.
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Jason Walker-C commented,
Agents are showing online with a green dot when they have not set their status to online or in many cases haven't even logged into ZD. Prakruti Hindia Edit: The agents are also getting email notifi...
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Jason Walker-C commented,
Barry Neary That link is broken. Getting the following message. Please advise "oops You're not authorized to access this page"
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Jason Walker-C commented,
We are trying to use Omni-Channel routing to solve the issue of agents not getting the notification when an active messaging ticket gets routed or re-assigned to a new group. It works great for new...
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Jason Walker-C commented,
You can clone the entire bot now.
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Jason Walker-C commented,
Adding this natively into ZD would be great. We get a lot of duplicates. Please consider this! Kolten Kittleson