jason seattle_gov
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Last activity
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Activity overview
Latest activity by jason seattle_gov-
jason seattle_gov commented,
Barry Neary Looking at the article you shared. I do not see that agents are notified the same way as a new chat for a group. We need agents to get the same audible & visual notifications for when a...
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jason seattle_gov commented,
Prakruti Hindia Looking at the article you shared. I do not see that agents are notified the same way as a new chat for a group. We need agents to get the same audible & visual notifications for wh...
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jason seattle_gov created a post,
Chat triggers are broken
First off. It is super cumbersome and confusing having ticket triggers and chat triggers. The next issue is chat triggers are very limited in comparison to ticket triggers. We have chat triggers t...
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jason seattle_gov commented,
We have many groups/departments in our org. I think the new EAP for "configuring agent status" with the "Omni-channel routing" can help with this. Say a new chat comes in or if a chat is transferre...
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jason seattle_gov commented,
We have many groups/departments in our org. I think the new EAP for "configuring agent status" with the "Omni-channel routing" can help with this. Say a new chat comes in or if a chat is transferre...
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jason seattle_gov commented,
We are a very large organization. When adding the ZD app into Teams, is there a way to hide it from users? We don't want everyone to be able to see it and only want a select group/users to be able ...
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jason seattle_gov commented,
I agree. The bot needs a backstep button. If we had that, I would then need to decide where in the step to put it. I guess towards the end of each flow. In the meantime, I have learned to train the...
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jason seattle_gov commented,
Sam Swanson You can try to type "Start Over" (without quotes). This should send you all the way back to the beginning.
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jason seattle_gov commented,
We have a fairly large department with multiple groups. We have a couple of issues. We are using Ticket Triggers to route chats to groups based on the choices users make when entering the chatbot...
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jason seattle_gov commented,
This is great. Can we use this to get info from our own ZD instance? I would love to get messaging ticket count and display that to customers. This would help set wait time expectations since we ca...