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Rahul Sadhananthan
Joined Sep 10, 2022
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Last activity Sep 24, 2022
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Latest activity by Rahul Sadhananthan
Rahul Sadhananthan commented,
Community comment Feedback - Ticketing system (Support)
I have read through this and it looks to be some custom statuses that Agents can use.
But will the requester also be able to see these statuses - For eg, can they see 'On-hold' when ticket is 'On-hold'? Currently they see them as 'Open'?
View comment · Posted Sep 24, 2022 · Rahul Sadhananthan
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Rahul Sadhananthan commented,
Community comment Feedback - Ticketing system (Support)
Is there any update on this? Is this still in testing?
View comment · Posted Sep 10, 2022 · Rahul Sadhananthan
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