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Rahul Sadhananthan's Avatar

Rahul Sadhananthan

Joined Sep 10, 2022

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Last activity Sep 24, 2022

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Latest activity by Rahul Sadhananthan

Rahul Sadhananthan commented,

Community comment Feedback - Ticketing system (Support)

I have read through this and it looks to be some custom statuses that Agents can use.

But will the requester also be able to see these statuses - For eg, can they see 'On-hold' when ticket is 'On-hold'? Currently they see them as 'Open'?

View comment · Posted Sep 24, 2022 · Rahul Sadhananthan

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Rahul Sadhananthan commented,

Community comment Feedback - Ticketing system (Support)

Is there any update on this? Is this still in testing?

View comment · Posted Sep 10, 2022 · Rahul Sadhananthan

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