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Marco Fatone
Joined Apr 10, 2024
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Last activity Jan 14, 2025
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Latest activity by Marco Fatone
Marco Fatone commented,
We currently only use agent working time for our measurements - what type of hours does this SLA take into account? calendar hours or business hours? Our agents are confused by the difference between the time stamp in the ticket and the KPI in the support dashboard.
View comment · Posted Jan 14, 2025 · Marco Fatone
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Marco Fatone commented,
In 2024, this option is still not available - it would be a real simplification of the chatbot flow!
View comment · Posted Oct 31, 2024 · Marco Fatone
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Marco Fatone commented,
Hi there!
Is it possible to add the "Description" field to the Drill-in attributes?
View comment · Posted May 09, 2024 · Marco Fatone
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Marco Fatone commented,
same issues here, any updates after 2 years?
View comment · Posted Apr 10, 2024 · Marco Fatone
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