Dave E
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Total activity15
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Last activity
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Activity overview
Latest activity by Dave E-
Dave E commented,
We would like similar ability to set which Role can edit a custom user field.This would allow us to only have one team allowed to edit a certain field.Or in Sara's above use case you could simply s...
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Dave E created a post,
Secure attachments per ticket
Feature Request Summary: Allow agents to decide on a ticket per ticket basis if attachments are secure (requiring user to login to view the attachment or not). Description/Use Cases: We send a ...
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Dave E commented,
Yes we need this too, a warning message exist if the ticket requester has a sample/test domain, We need this same warning to show if the user does not have an email. As our staff will assume the ...
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Dave E created a post,
Pre set values when starting new ticket
Feature Request Summary: Allow a external system to start a new ticket and pass parameters to pre set the Subject, and Brand. Description/Use Cases: We want to initate sending email to a user ...