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Naresh Chevuri's Avatar

Naresh Chevuri

Joined Feb 15, 2022

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Last activity Jun 18, 2022

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ACTIVITY OVERVIEW

Latest activity by Naresh Chevuri

Naresh Chevuri commented,

CommentUsing legacy AI agent functionality

Masako K Thanks!

How to build flow for ending up a conversation.

Whereas in my flow I'm receiving these phrases.

 

View comment · Posted Jun 18, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentUsing legacy AI agent functionality

How I can start my conversation without any answers, the conversation should begin with the customer. 

But in my flow builder, it's asking to enter at least one answer. 

 

I want to keep an empty answer(without any answer during the start of my conversation) at first, later depending upon the customer's request need to display the answer.

 

 

Should start like, Please guide me to develop in this way.

 

 

View comment · Posted Jun 17, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentMore integrations

I have added Zendesk in outlook but not getting an error to do the integration part.

How can I add my subdomain name? there are no other settings available for me to do it.

 If I create a ticket with that option no changes just like the option is invisible. Again I need to select another email to get that Create ticket option. 

View comment · Posted Jun 03, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

Community comment Feedback - Ticketing system (Support)

Is there any update on the process of this feature? If so, please share the link to download

View comment · Posted May 18, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentTicket management

Hi Dane, Thanks for your reply!

 

View comment · Posted Mar 22, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentTicket management

@Giuseppe, Could you please have a look at my issue and advise?

I was been waiting but "there is no response from Dane, Could someone help out me.

Why I'm not getting this additional icon in my form to add images or any attachments.

My form is limited and doesn't have an option.

The following settings are already enabled.

 

Regards,

Naresh

View comment · Posted Mar 22, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentTicket management

@ Dane Adriano, Hi Dane, Please check and help out, how can we add attachments in the description only (don't have an icon to add any images or unable to paste the image directly) instead of going for another attachment field?

 

View comment · Posted Mar 14, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentTicket management

Hi Dane,

 
The following option is enabled in my settings.
 
 
But in the description of submitting a request, the end-users are not getting an icon to "add an image" 
 
If the ends are trying to add any screenshots or images in the description, this option is not available.
 
 
 
Please check and advise how to enable this icon or feature in the description itself instead of another field for attachments.
 
Regards,
Naresh

View comment · Posted Mar 10, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentTicket management

Hi Team, I have created a form to submit a request for end-users, but in the description, the users are unable to add any image either an "insert image" option is not available. Tried copying and pasting directly into the description but no joy.

View comment · Posted Feb 25, 2022 · Naresh Chevuri

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Naresh Chevuri commented,

CommentTicket customization

Hi DJ Buenavista Jr.

It was already in enabled status, I checked in my Guide settings.

Could you please check out any additional settings other than this?

 

View comment · Posted Feb 17, 2022 · Naresh Chevuri

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