Jorge Hueso

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation Improvements

Hi, any updates?

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• Jorge Hueso
• Created September 08, 2022 13:38
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Request to get 'Variable filters' working in Explore

Hi!  Is this feature already released or is there a new release date? Best regards,

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• Jorge Hueso
• Created September 08, 2022 09:36
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Searching for content in side conversations

Hi! I think it would be much clearer for the end user if the system reported that there are side conversations that match the search criteria. I think the workflow is ok, first of all the tickets a...

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• Jorge Hueso
• Created August 29, 2022 10:26
• 0 votes

1. Account
2. ...
3. Accounts and billing
4. Using Zendesk Admin Center

Hi! I would like to get more information about the sunshine data manager (EAP) but I am not authorized to see that site. Could you please publish it or tell me how I can access to it? Thanks in adv...

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• Jorge Hueso
• Created May 27, 2022 11:00
• 0 votes

1. Explore
2. ...
3. Customizing reports
4. Customizing reports

I would say the links of this article are broken

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• Jorge Hueso
• Created May 08, 2022 18:17
• 1 vote

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hi, I know the question was already asked, I just want to know if it is going to be implemented or not. We have customers that work in several languages and want to translate their macros in an eas...

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• Jorge Hueso
• Edited April 20, 2022 11:07
• 4 votes