John DiGregorio

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing custom fields filtering in the new request list experience

Gorka Cardona-Lauridsen this is great news..   When are we expecting the release with the sorting for custom statuses and the export to CSV?  We have a lot of customers interested in this feature

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• John DiGregorio
• Created January 30, 2023 14:52
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Gorka Cardona-Lauridsen thanks for the quick response.   I apologize for pushing the issue.  However, these are features our customer base would like to see.   I even reached out to a 3rd party con...

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• John DiGregorio
• Created January 23, 2023 14:48
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Gorka Cardona-Lauridsen support recommends that I reach out to you directly versus the ticket I have open with them.   My questions are when does Zendesk plan to have the new custom satuses on the ...

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• John DiGregorio
• Created January 23, 2023 14:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

alexrixs have you tried the enhanced list views?  This will allow customer to select what fields they have access to seeing - it would be great if the export exported just that view   https://suppo...

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• John DiGregorio
• Created January 17, 2023 18:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Carla Mitchell are you trying to do this through explorer of through the customer community.  The reason I ask is this thread is for customers (end users) to be able to generate their own reports. ...

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• John DiGregorio
• Created January 16, 2023 19:19
• 0 votes

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

Hello Gabriel Manlapig when will these be available on the out of the box and custom Requests_List pages?    On the custom page they don't display at all and on the out of  box requests page the ne...

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• John DiGregorio
• Created January 09, 2023 15:47
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Hi Gorka Cardona-Lauridsen, thanks for the update.  I also want to point out that even on the out of the box requests page the new value appears in the view results but not in the filter.

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• John DiGregorio
• Created January 09, 2023 15:41
• 0 votes

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

Gabriel Manlapig - These do not work with the new requests list page.  When reverting back to the old page the new status shows up.  However, you can't use them on the default filter.   So in gener...

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• John DiGregorio
• Created January 06, 2023 17:25
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

  Gorka Cardona-Lauridsen any idea of when the new custom status will be available on this page?  I have a ticket open with support - if I remove {{Request_List}} the custom status show fine.   H...

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• John DiGregorio
• Created January 05, 2023 17:51
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

@nara Thanks - I keep meaning to open a support case - I will do it now

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• John DiGregorio
• Created December 29, 2022 23:26
• 0 votes