John DiGregorio

Total activity

172
Last activity

May 30, 2023 14:45
Member since

March 08, 2022 16:57
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10
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59

Activity overview

Latest activity by John DiGregorio

John DiGregorio commented, May 30, 2023 14:45
Gabriel Manlapig I have been working with support for two weeks on the issue and they still can't tell me how to set the tag on Open Tickets. It works fine for solved, on-hold and pending but won...
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- John DiGregorio
- Created May 30, 2023 14:45
- 0 votes
John DiGregorio commented, May 24, 2023 15:01
Lea Baun - add a filter for Last Updated
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- John DiGregorio
- Created May 24, 2023 15:01
- 0 votes
John DiGregorio commented, May 18, 2023 19:28
@Binh Du did you ever figure out how to include open tickets
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- John DiGregorio
- Created May 18, 2023 19:28
- 0 votes
John DiGregorio commented, May 18, 2023 18:53
How can I include open tickets? Currently it only shows Pending and on Hold. I want all statuses assisgned to the user to get the tag
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- John DiGregorio
- Created May 18, 2023 18:53
- 0 votes
John DiGregorio commented, May 02, 2023 19:16
Dane I have been using this report for a while now and noticed last week that I am off by a few records on numerous customers. I have tweaked my report and found there have been 72 cases open tha...
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- John DiGregorio
- Created May 02, 2023 19:16
- 0 votes
John DiGregorio commented, April 25, 2023 19:42
Is there any update for this? I just added 15 fields only to find out it is showing the requestors organization and not the ticket organization. Creating triggers only works when new or when the...
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- John DiGregorio
- Created April 25, 2023 19:42
- 0 votes
John DiGregorio commented, April 18, 2023 19:48
One of the issues with private tickets is if a person accidentally adds a public comment the ticket will show on the community. To make things simple I created a new brand called "hidden ticket"....
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- John DiGregorio
- Created April 18, 2023 19:48
- 0 votes
John DiGregorio commented, March 17, 2023 23:50
Liz W did you ever get an answer for this. I have wasted 4 hours today trying to get this to work and can't. It is frustrating that the name is required but then it goes on to say a unique_id ...
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- John DiGregorio
- Created March 17, 2023 23:50
- 0 votes
John DiGregorio commented, March 17, 2023 20:37
I am a little confused - it says the name is required. However the next bullet says you can use an external_id. All of our systems are linked using the SalesForce account id as the names could b...
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- John DiGregorio
- Created March 17, 2023 20:37
- 0 votes
John DiGregorio commented, January 30, 2023 14:52
Gorka Cardona-Lauridsen this is great news.. When are we expecting the release with the sorting for custom statuses and the export to CSV? We have a lot of customers interested in this feature
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- John DiGregorio
- Created January 30, 2023 14:52
- 1 vote