John DiGregorio
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Total activity63
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Last activity
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Member since
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Activity overview
Latest activity by John DiGregorio-
John DiGregorio commented,
Any chance Zendesk will offer enhanced views for customer tickets or perhaps reportng? Currently, we are copying ticket data into our own product and showing them pretty reports through there. I...
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John DiGregorio commented,
Ifra Saqlain thanks for your input.. We had over 10 forms and it was requested that we consolidate into one. This is why I am looking to hide and display through code
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John DiGregorio commented,
Ifra Saqlain - I have already written the code to hide the field. The problem is I need the field required on the form it shows up on. However, when it is hidden for other users they can't submi...
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John DiGregorio commented,
we created code to hide and display a field based on the org tag of red. However, this was a required field so companies that don't even see the field can't submit the ticket because the field is ...
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John DiGregorio commented,
Gab Guinto thanks Gab - I did something similar - I created a custom field called deleted, exported all the data out, updated the value to yes for deleted, and imported everything back in. So now...
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John DiGregorio commented,
Niall Colfer is there a way to remove the deleted organizations from showing up in explorer? I use a report to export data and we have 500+ deleted accounts from our initial seeding that I would l...
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John DiGregorio commented,
Jacob Christensen - we have a ticket into support - I am wondering if they deprecated language as it isn't on the ticket reports like Locale
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John DiGregorio commented,
Jacob Christensen I was curious to know as it is being passed as a ticket field "Requester.Language" if it would show up on a report and it doesn't. What does show up on a report is Requester.Loc...
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John DiGregorio commented,
Jacob Christensen - I missed it in the cut and past into this thread - we have tested the triggers and Macros and nothing seems to work.
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John DiGregorio commented,
We had a trigger in place to translate language and it all of a sudden stopped working translating to French for French users. We tried creating this in a Marco and still the end user received t...