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Patrick

Joined Feb 16, 2022

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Last activity May 20, 2022

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ACTIVITY OVERVIEW

Latest activity by Patrick

Patrick commented,

CommentWorking with articles in the knowledge base

Ashley Krämer You need to replace "shorts" with "watch" in the URL, then you can use it with the "Add Video" button when editing articles: https://www.youtube.com/watch?v=FH4pFP0ee7A

View comment · Posted May 20, 2022 · Patrick

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Patrick commented,

Community comment Q&A - Help center and community

You were right, the message is different, I was just wrong assuming that my second account is and enduser-account, sorry for that.

We'd still love to see basic theeming for this popup since it now does not match the rest of our page at all. Maybe something to consider in the future.

Thanks for your help!

View comment · Posted Mar 29, 2022 · Patrick

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Patrick commented,

Community comment Q&A - Help center and community

Thanks again @... for the immediate answer!

OK, then I need to check this with our team. We are using Single Sign On, I do have an Agent Account as well as a User Account and I see the same message for both. Will let you know as soon as I know more.

View comment · Posted Mar 29, 2022 · Patrick

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Patrick commented,

Community comment Q&A - Help center and community

@... Thanks for your reply.

I don't agree with you, the experience for the enduser is catastrophic, why would you ever send an end-user to an agent profile? Please re-consider adjusting that message at least, it makes no sense.

View comment · Posted Mar 29, 2022 · Patrick

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Patrick commented,

Community comment Q&A - Help center and community

Really hoping to get this solved still. Hello Team Zendesk, can you provide any help here?

View comment · Posted Mar 17, 2022 · Patrick

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Patrick commented,

Community comment Q&A - Help center and community

Anybody out there who could help with this? Every single hint is welcome, we are happy to try a few things. Unfortunantely we ran out of ideas ourselves.

 

View comment · Posted Feb 17, 2022 · Patrick

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Patrick created a post,

Post Q&A - Help center and community

Hello

We are using a custom Theme and we care very much about details. For that reason we would like to adjust the pop-up which opens when the user is editing his profile.

Theming
How can certain elements in the form be adjusted to fit our style? How do we apply specific CSS definitions to it, is there an option to make this happen?

For adjusting the colors of the instant search results we use this:

zd-autocomplete-title-multibrand {color: #000000 !important;}
zd-autocomplete-breadcrumbs-multibrand {color: #333333 !important;}

So for this pop-up we thought we could do the same, but the setttings are not being applied, here is an example we tried:

zd-edit-profile-description-label {color: #FF0000 !important;}

 

SSO Message

We are also using SSO for users to sign in. This results in this really confusing and unnecessary message for the users in the pop-up.

You can only edit the Introduce yourself description in Guide. To change all other info, go to your agent profile.

So we tried overwriting it like this, but again, nothing is applied:

  $(".zd-edit-user-sso-notification").text(function () {
    return $(this).text().replace("", "TEST"); 
  });

 

Posted Feb 16, 2022 · Patrick

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