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Sarah Julean

Joined Jul 06, 2022

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Last activity Aug 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Sarah Julean

Sarah Julean commented,

Community comment Q&A - Tickets and email

Hi!

We have the same problem at the moment, because it's necessary in some cases to write a mail to multiple Zendesk support adresses and have individual tickets for each adress included. 

Is there a solution in planning? 
Without any solution this is a huge complication for us if we want to implement more teams into Zendesk.

View comment · Posted Dec 07, 2023 · Sarah Julean

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Sarah Julean created a post,

Post Feedback - Ticketing system (Support)

We would need the pissibility to blank out the numbers of tickets in the agents profiles. 

Because of the data privacy the agents schouldn't be able to see the tickets of other agents. 

 

Posted Jun 21, 2023 · Sarah Julean

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Sarah Julean commented,

Community comment Feedback - Ticketing system (Support)

It would be very necessary for us, as it's distrubing our workflow at the moment.

View comment · Posted Nov 03, 2022 · Sarah Julean

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