LVB
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Last activity
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Activity overview
Latest activity by LVB-
LVB created a post,
Support SDK and Messaging SDK Compatibility
We are looking to integrate both Zendesk Guide and Zendesk Messaging SDKs into our mobile apps. Among other things, this is to support contextual help by embedding articles throughout the app using...
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LVB commented,
Thanks Barry Neary, Definitely agree with what others have said here. The assignment of inactive chats wholesale to whichever agent goes Active first feels more like a consequence of incomplete des...
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LVB commented,
Barry Neary, If inactive messaging conversations are different than both email and active messaging convos, I'd advocate for a third capacity limit with a checkbox to "combine active and inactive M...
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LVB commented,
Regarding: “A message remains active for 10 minutes in the queue. If it still hasn't been assigned after 10 minutes, the inactive message will be assigned to the next online agent with spare capaci...
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LVB commented,
Is there an API to read agent statuses, or will be be able to create triggers, to integrate these statuses with a WFM solutions?
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LVB commented,
Dave, Looks like Eric surfaced the same concern over a year ago. Seems a spreadsheet (or similar) remains the only viable solution.
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LVB commented,
@..., That is a good solution for articles that have already been published, but does not support the pre-publish workflow of Draft → QA Ready → QA Feedback → Published (or thereabouts).
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LVB commented,
Is there any documentation on how much of the inbound email is processed by Answer Bot to define the list of recommended articles?
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LVB commented,
Does Zendesk support private comments, or some other mechanism by which my QA Team can provide feedback to our content authors on articles that require verification or review? Or is it necessary to...
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LVB commented,
Wow, is there really no way to do this?