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Alison Cook

Joined Feb 28, 2022

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Last activity May 25, 2023

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ACTIVITY OVERVIEW

Latest activity by Alison Cook

Alison Cook commented,

Community comment Feedback - Admin Center

+1 this is slowing down our business by having only Admins reset passwords. This should be an option in a custom role.

View comment · Posted May 17, 2023 · Alison Cook

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Alison Cook commented,

Community comment Feedback - Admin Center

+1 - Administrative access for something like AnswerBot flows is unacceptable. Custom roles should be able to solve for this.

View comment · Posted Jan 16, 2023 · Alison Cook

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Alison Cook commented,

Community comment Feedback - Admin Center

Is there any update on this feature? We are almost at year end.

View comment · Posted Dec 06, 2022 · Alison Cook

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Alison Cook commented,

CommentRouting

Will these status be available to use in reports in explore? it would be nice to know, of the time an agent is active, how many tickets are assigned. etc. 

View comment · Posted Sep 12, 2022 · Alison Cook

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Alison Cook commented,

Community comment Feedback - Ticketing system (Support)

Handy Andy ;) Do you mean the ability to do: if Ticket field value 1 is selected by an agent AND another Ticket Field value 2 is selected by agent THEN show Ticket field? If so, 1000x votes on that.

View comment · Posted Mar 30, 2022 · Alison Cook

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Alison Cook created a post,

Post Feedback - Admin Center

Would love to be able to Export my list of Agents by role in the Team Members page.

Posted Feb 28, 2022 · Alison Cook

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