Alison Cook
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Total activity42
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes12
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Subscriptions24
Activity overview
Latest activity by Alison Cook-
Alison Cook commented,
+1 this is slowing down our business by having only Admins reset passwords. This should be an option in a custom role.
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Alison Cook commented,
+1 - Administrative access for something like AnswerBot flows is unacceptable. Custom roles should be able to solve for this.
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Alison Cook commented,
Is there any update on this feature? We are almost at year end.
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Alison Cook commented,
Will these status be available to use in reports in explore? it would be nice to know, of the time an agent is active, how many tickets are assigned. etc.
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Alison Cook commented,
Handy Andy ;) Do you mean the ability to do: if Ticket field value 1 is selected by an agent AND another Ticket Field value 2 is selected by agent THEN show Ticket field? If so, 1000x votes on that.
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Alison Cook created a post,
Export Users
CompletedWould love to be able to Export my list of Agents by role in the Team Members page.