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Jack Harris

Joined Aug 24, 2022

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Last activity Jun 19, 2023

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ACTIVITY OVERVIEW

Latest activity by Jack Harris

Jack Harris commented,

Community comment Feedback - Ticketing system (Support)

In which case, I'd have to copy each sub-piece of the section one at a time to get the whole entire section. I got it. Irksome, but I got it. 

View comment · Posted Jun 19, 2023 · Jack Harris

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Jack Harris created a post,

Post Feedback - Ticketing system (Support)

I've found that when I'm trying to copy a section of an article from the knowledge base and I select the Copy to Conversation option, instead of copying the entire section, it only copies the header and not the underlying information. Is there a way to change this so that I can copy the full section of an article instead of only copying the header or sending the full article?

 

Posted Jun 07, 2023 · Jack Harris

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Jack Harris commented,

CommentMore integrations

It would be of great use if I could attach an email to an existing ticket.

There are many instances when I have a client or a client's customer start an email chain outside of Zendesk. I have to forward the email to Zendesk and then merge the tickets. It would be nice if I could associate/merge a ticket from Outlook. Otherwise, its use is minimal. 

View comment · Posted May 12, 2023 · Jack Harris

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Jack Harris created a post,

Post Q&A - Help center and community

Is there a way to prevent users who aren't signed in from using the search function?

Posted Apr 03, 2023 · Jack Harris

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Jack Harris commented,

Community comment Q&A - Help center and community

Is it possible to either have multiple attachment fields or have the caption change based on which ticket form is being used?

View comment · Posted Mar 03, 2023 · Jack Harris

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Jack Harris commented,

Community comment Feedback - Ticketing system (Support)

Dane, many thanks for the response! Is there an enhancement forum that I can add this to?

View comment · Posted Feb 07, 2023 · Jack Harris

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Jack Harris created a post,

Post Feedback - Ticketing system (Support)
I'm converting our site from WordPress to Zendesk. On our previous platform we had a tool I could have a repeatable field. Used when multiples of the same information should be entered. Includes but isn't limited to|
  • Users who need changes

  • Tables/pages where the performance issues are occurring

  • Fields to needed for report updates

 

Is this or something like this possible in Zendesk Support Forms?

Update: I've moved this to the Feedback channel as a suggestion.

Edited Feb 07, 2023 · Jack Harris

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Jack Harris created a post,

Post Q&A - Tickets and email
I'm converting our site from WordPress to Zendesk. In my previous tool, I could make HTML fields. I used these to provide context and information. Such as information for requested projects, possible documentation related to the request, suggestions on related forms to fill out.
 
Is it possible to make similar fields in Zendesk Support Forms?

Edited Jan 30, 2023 · Jack Harris

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Jack Harris commented,

Community comment Feedback - Ticketing system (Support)

This would be extremely useful for my company as well since we use the subject to contain our Client Codes and Internal Ticketing system. The ability to sort and filter on that field would make it much easier for us to process our support work. 

View comment · Posted Oct 03, 2022 · Jack Harris

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Jack Harris commented,

CommentTicket basics

Is it possible to have a ticket automatically change to Pending Status when the agent replies via email?

View comment · Posted Aug 24, 2022 · Jack Harris

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