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Jack Harris

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Latest activity by Jack Harris
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    Jack Harris created a post,

    Repeating Field

    I'm converting our site from WordPress to Zendesk. On our previous platform we had a tool called Formidable Forms which allowed us to create repeatable fields (e.g. "What are the users you'd like c...

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    Jack Harris created a post,

    Additional Text on Forms

    I'm converting our site from WordPress to Zendesk. On our previous platform we had a tool called Formidable Forms which allowed us to create repeatable fields (e.g. "What are the users you'd like c...

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    Jack Harris commented,

    This would be extremely useful for my company as well since we use the subject to contain our Client Codes and Internal Ticketing system. The ability to sort and filter on that field would make it ...

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    Jack Harris commented,

    Is it possible to have a ticket automatically change to Pending Status when the agent replies via email?