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Jack Harris

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Activity overview

Latest activity by Jack Harris
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    Jack Harris created a post,

    Repeating Field

    1. Community
    2. Zendesk Suite Q&A

    I'm converting our site from WordPress to Zendesk. On our previous platform we had a tool called Formidable Forms which allowed us to create repeatable fields (e.g. "What are the users you'd like c...

    • Jack Harris
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    Jack Harris created a post,

    Additional Text on Forms

    1. Community
    2. Zendesk Suite Q&A

    I'm converting our site from WordPress to Zendesk. On our previous platform we had a tool called Formidable Forms which allowed us to create repeatable fields (e.g. "What are the users you'd like c...

    • Jack Harris
    • Edited
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    Jack Harris commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Ticket filtering and sorting

    This would be extremely useful for my company as well since we use the subject to contain our Client Codes and Internal Ticketing system. The ability to sort and filter on that field would make it ...

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    • Jack Harris
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    Jack Harris commented,

    1. Agent guide
    2. ...
    3. Ticket basics
    4. Updating and solving tickets

    Is it possible to have a ticket automatically change to Pending Status when the agent replies via email?

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    • Jack Harris
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