Furkan Gündüz

Hi,

In the guide product, our end users view their requests and they can filter by their status. But they only can choose the Statuses groups, which collect different ticket statuses under one group. Is there any possibility of letting their ticket filtering show as the agents see?

I would be very appreciated with this enhancement.

Thank you,

Furkan

Hi,

Unfortunately there is no any update.

 

Hello everyone,

In the Filter section, there are many fields to filter my list. Many of those fields' working method is by drop-down menu.
The organization field's working method is also a drop-down menu but it just shows 5 different organizations (alphabetically) To reach the rest of the organizations I need to type their names. But on the other hand, the fields like Brand, Priority, etc. are showing all options in the drop-down menu without the needed type manually.

I believe if this organisation filter field work autamatically it would be more useful, easier and quicker.

I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and I would add some pictures as like our company logo or product logos.
It seems because of security concerns it is not possible but we believe it will raise the quality of our service for our end users.

How could it be possible this kind of change ?

Waiting for this possibility.

Thanks

Furkan Gündüz