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Katherine Isaac

Joined Apr 05, 2022

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Last activity Jun 19, 2023

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ACTIVITY OVERVIEW

Latest activity by Katherine Isaac

Katherine Isaac commented,

CommentUsing Built by Zendesk apps

We've been using this in our instance for the last several weeks, then it suddenly disappeared.  I reinstalled it this morning, however, it's still not showing up in the ticket side panel. Is the app still active?

View comment · Posted Jun 19, 2023 · Katherine Isaac

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Katherine Isaac commented,

CommentSecurity and user access in Zendesk Support

Our set up is "Anybody can submit tickets but you also require registration and email address verification".  Is there anyway to prevent anonymous chats via Web Widget? Can we enforce the "Update your profile" form?

View comment · Posted May 07, 2022 · Katherine Isaac

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Katherine Isaac commented,

CommentConfiguring the Chat widget

A lot of the chat documentation in the Help Centre doesn't align with the Web Widget Classic.  Where can I find these features using Web Widget Classic or have they been removed?

View comment · Posted May 04, 2022 · Katherine Isaac

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Katherine Isaac commented,

Community comment Feedback - Ticketing system (Support)

I thought it was just me... I'd like it gone too, please.

View comment · Posted Apr 13, 2022 · Katherine Isaac

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Katherine Isaac commented,

CommentConfiguring the Chat widget

View comment · Posted Apr 05, 2022 · Katherine Isaac

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